Maybe 5 yrs. ago, close to it anyway, carried on a great conversation and order over the phone with Zane. At that point I was a regular customer placing orders at least once a month. 1 week, 2 weeks, 3 weeks and nothing. Right at the 4th week I sent an email inquiring about the order. I guess it was his wife that proceeded to blast me for not checking sooner and saying there was no record of the order. After a couple of choice emails I never, or will ever, placed another order with them.