That is problem with J B, I seem get same problem.
I was buy my mother the Seekers DVD for mothers days, stop that laughing, after searching everywhere I called a friend who in charge the music stuff, we end finding it in the Metal section.
Elizabeth St's store, was where everyone go to cause Paul Haug was in charge the Metal section, once he was move to Southland, their Metal section drop.
Also head office does their ordering , that why we get one or two copies of bands like Gotthard and Frontiers' titles. Some don't get any, if you main act e.g. AC/DC you get plenty.
Another story with J B is order the Magnificent CD, it took a year to come in, once I told I end getting it they put in bargain bin for $ 5.