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NEH/Mr. Big DVD Problems

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I ordered the new Mr. Big dvd from NEH a couple weeks ago & have just now gotten a chance to sit down & watch it. There are 2 bad spots where the picture keeps locking up & jumping all over the place...is anybody else having similar problems? I checked the discs closely & there isn't a mark on them, so I'm assuming it's defective somehow. I've contacted NEH twice about returning the dvd for another copy & have yet to hear back from them.

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