Haha, tell me about it! I have set a trade with Jurgen [one of the hangloose co-owners] more than 2 months ago and still waiting to hearing on the final details from him and he was the one who hunted me down on the trade, so go figure...
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Haha - I've experienced the same a couple of times...They have a "tendency" to sell a lot of stuff they don't really have in stock anymore...So they have to track it down first which we all know can take time!!
But, on the other hand, when they finally get it back in stock they're very polite and gives you top service...I still think it's a reliable site although you might have to wait some time