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whiplash1972

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Posts posted by whiplash1972

  1. I've ordered directly from Kivel twice, and each time experienced problems.

    The first time I ordered, I never got my CDs, so I contacted them. THANK GOD I had purchased their $1 "insurance" ,or I probably never would have gotten anything. The story was that they had shipped my CDs, but the Postal Service must have lost them, so they would replace them. I eventually(after MANY emails) got my stuff.

     

    Being the brave(or stupid) soul that I am, I ordered from them again when TNA - Branded came out. This time, my order was put on hold, because the TNA disc was taking longer to produce than had been anticipated.I was informed that my credit card would not be billed until my order shipped. BULLSHIT. I went to my online credit card statement, and had already been billed the day following placing my order. After several more emails to their "customer service" inquiring about my order, I finally got my order. I was fine with the entire order being held until all discs were ready to ship, but don't lie to me about how I'm gonna be charged. Piss poor business practice. I will not purchase directly from Kivel again.

     

    Also, they might actually sell a few more CDs if their crappy website was kept up-to-date....jeesh.

     

    On a good note, I've always had excellent service from:

     

    Metal Mayhem Music (although Ryan needs to keep his website updated too!) : Metal Mayhem

     

    NEH Records : NEH Records

     

    Impulse Music : Impulse Music

    *These guys will not ship an incomplete order, BUT your credit card IS NOT charged until the day the order ships!

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