Well, your facts are incorrect. We never received a complaint from GEMM and we issued a refund. Our 2 stars out of 5 has nothing to do with quality of our service, it has to do with catalog in stock (which is still 80%), at least get your facts straight.
Our customer service rating is stellar and I would put it up along side /against, Metal Mayhem, Kiss My Disc, LadyMetal, Dave's Metal, VegasMetal or any other hard rock / metal dealer on the Internet all of whom I have purchased items from regardless of the fact that they are direct competitors.
Our prices are based on supply and demand. We do not spend weekends driving around the Northeast, Midwest and South looking for discs and records to sell for less than cost to us. Our attitude has always been and always will be if you don't like our prices, shop somewhere else. At least we are up front about it, always have been and always will be. We're in this business to pay mortgages and feed our families. The whole attitude comes off as cavalier, but every business has the same attitude, but most won't come right out and say it.
The problem we and other dealers have is with people like Manny Comres who virtually singlehandly ruined trading with other people a few years back. Dealing with people trying to switch discs, putting through false chargebacks on PayPal and using stolen credit cards are the biggest problems all dealers face. We choose to carry on regardless as this is the case in any goods related business.
Greg
The Pure Rock Shop